Credit Application (PDF)
TERMS AND CONDITIONS
Minimum Order and Specifications:
of grasses or perennials. Note that a handling fee of $10.00 will be charged on orders less than a
full box (< 4 trays). Trays contain 18, 32, 50, or 72 plugs. Refer to the catalog or the current
availability for specific sizes and prices for each plant item.
gallon), or custom sizes.
at www.chiefmountainfarms.com. We prefer to receive orders by mail, fax or email to ensure
accuracy of the order. If possible, orders should be received by Wednesday, for shipping the
following week. Orders will be acknowledged upon receipt.
Orders by email: firstname.lastname@example.org
Orders by phone: 410-658-7331 (Toll-free: 866-530-8902)
Orders by mail: Chief Mountain Farms, LLC
Port Deposit, MD 21904
We can provide estimated costs on plants and shipping for your projects. Please send your bids
by email or fax.
Please allow enough time for plant growth to complete your order. A non-refundable 25% deposit
is required at the time the custom order is placed.
we schedule trips along the East coast (MA, RI, CT, NY, and NC) and Ohio, as needed. If your ship
date is flexible and you would prefer our truck delivery, then let us know and we will arrange the
delivery. Costs for delivery vary depending on destination mileage, order volume, and fuel
surcharges. Please call for estimate.
Thursday or Friday for pick-ups. We will notify you of the pick-up location - either 116 Chiefs
Mountain Lane, Port Deposit, MD, 21904 or 2100 Biggs Highway, Rising Sun, MD, 21911.
A $25 fee is applied for states that require a phytosanitary certificate. A $70 - $110 phytosanitary
fee is charged for shipments to Canada. This fee is dependent on the purchase volume, with
orders > $1250 charged at $110/order and orders < $1250 charged at $70.
Cancellation and Restocking Policy:
The deadline for canceling orders without service charges is the Wednesday before the
scheduled ship date. If an order is canceled after Wednesday and it has already been picked for
shipment, then a restocking fee of 20% will be charged. Shipped items will not be accepted for
return without prior approval.
We guarantee our plants to be healthy and true to variety. In some situations, problems may arise
that warrant a claim and we will be glad to help out and meet your satisfaction. Please notify us
within 48 hours of delivery with any shipping problems (damage to boxes or plants) or questions in
regards to the shipment. Similarly, let us know as soon as you can of any problems with plugs not
shooting, if your order was shipped early spring and you received vernalized, dormant plugs. We
require pictures of damaged shipments and/or problem plants to process a credit claim. Note that
they can be directly emailed to email@example.com.
Chief Mountain Farms, LLC
116 Chiefs Mountain Lane
Port Deposit, MD 21904
Toll-free phone: 866-530-8902
Phone (local): 410-658-7331
Cell Phone: 443-350-3894