| GENERAL INFORMATION |
| FORMS Credit Application (PDF) AVAILABILITY TERMS AND CONDITIONS Minimum Order and Specifications:
of grasses or perennials. Note that a handling fee of $10.00 will be charged on orders less than a full box (< 4 trays). Trays contain 18, 32, 50, or 72 plugs. Refer to the catalog or the current availability for specific sizes and prices for each plant item.
gallon), or custom sizes.
at www.chiefmountainfarms.com. We prefer to receive orders by mail, fax or email to ensure accuracy of the order. If possible, orders should be received by Wednesday, for shipping the following week. Orders will be acknowledged upon receipt.
Orders by email: info@chiefmountainfarms.com Orders by phone: 410-658-7331 (Toll-free: 866-530-8902) Orders by mail: Chief Mountain Farms, LLC Port Deposit, MD 21904 We can provide estimated costs on plants and shipping for your projects. Please send your bids by email or fax. Custom Orders:
Please allow enough time for plant growth to complete your order. A non-refundable 25% deposit is required at the time the custom order is placed.
Truck Delivery:
we schedule trips along the East coast (MA, RI, CT, NY, and NC) and Ohio, as needed. If your ship date is flexible and you would prefer our truck delivery, then let us know and we will arrange the delivery. Costs for delivery vary depending on destination mileage, order volume, and fuel surcharges. Please call for estimate.
Thursday or Friday for pick-ups. We will notify you of the pick-up location - either 116 Chiefs Mountain Lane, Port Deposit, MD, 21904 or 2100 Biggs Highway, Rising Sun, MD, 21911. A $25 fee is applied for states that require a phytosanitary certificate. A $70 - $110 phytosanitary fee is charged for shipments to Canada. This fee is dependent on the purchase volume, with orders > $1250 charged at $110/order and orders < $1250 charged at $70. Payment Terms:
Plant Brokers:
Cancellation and Restocking Policy: The deadline for canceling orders without service charges is the Wednesday before the scheduled ship date. If an order is canceled after Wednesday and it has already been picked for shipment, then a restocking fee of 20% will be charged. Shipped items will not be accepted for return without prior approval. Claims: We guarantee our plants to be healthy and true to variety. In some situations, problems may arise that warrant a claim and we will be glad to help out and meet your satisfaction. Please notify us within 48 hours of delivery with any shipping problems (damage to boxes or plants) or questions in regards to the shipment. Similarly, let us know as soon as you can of any problems with plugs not shooting, if your order was shipped early spring and you received vernalized, dormant plugs. We require pictures of damaged shipments and/or problem plants to process a credit claim. Note that they can be directly emailed to info@chiefmountainfarms.com. |
CONTACT INFORMATION Chief Mountain Farms, LLC 116 Chiefs Mountain Lane Port Deposit, MD 21904 Toll-free phone: 866-530-8902 Phone (local): 410-658-7331 Fax: 410-658-7333 Cell Phone: 443-350-3894 info@chiefmountainfarms.com |
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